Returns & Refunds

Refund & Return Policy

Return Period

We accept returns within 30 days of the original delivery date. Items must be returned in their original, unused condition with all tags and packaging intact.

Return Conditions

To be eligible for a return, items must: - Be unused and in the same condition as received - Include all original packaging, tags, and accessories - Be accompanied by a valid proof of purchase (order number or receipt)

Returns that do not meet these conditions may be refused or subject to a restocking fee.

Return Process

1. Log into your account and navigate to “My Orders.”

2. Select the item(s) you wish to return and initiate a return request.

3. Print the prepaid return shipping label provided.

4. Pack the item securely and affix the label.

5. Drop off the package at the designated carrier location.

Alternatively, you may contact our customer service team at mall@universalemall.com to request a return authorization.

Shipping Costs for Returns

• Defective or Incorrect Items: We will cover the return shipping cost for items that are defective, damaged, or incorrect.

• Customer Preference Returns: For returns due to personal preference (e.g., size, color), the customer is responsible for return shipping costs. Original shipping fees are non-refundable.

Non-Returnable Items

The following items cannot be returned:

• Digital downloads and software

• Hygiene-sensitive items (e.g., earrings, swimwear) once the seal is broken

• Gift cards - Items marked as “Final Sale”

Refund Timeline

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days and credited to your original payment method. Please allow additional time for your bank or credit card company to post the refund.

If you have any questions regarding our shipping or return policies, please contact us at mall@universalemall.com.